She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Since then, I've worked with technology in my career as a media educator and videomaker. Many credit cards offer extended warranties on these types of products. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. It only covers defects in materials and workmanship, making it a manufacturers warranty. It works, but I cannot see anything on screen or reset. Learn how your comment data is processed. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. But we do have some suggestions of how to contact Fitbit. He is still under warranty. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This limited product warranty is provided free of charge. Check How to use your photos as your Google Pixel Watch face. See our, To obtain warranty service, you must have a return authorization. Would be lost in life without unlimited data. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Phones with foldable screens cost up to $15 per month. Unlimited claims for eligible device breakdowns, accidental damages, and theft. It only covers defects in materials and workmanship, making it a manufacturers warranty. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. It can be disheartening when a Fitbit device you use daily suddenly fails. it has a small flaw that does not affect the operation of the item such as a scratch or dent). You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. When you purchase through links on our site, we may earn an affiliate commission. Lets fix it! Cancel Anytime for a Refund! 30 day returns | Buyer pays for return shipping | See details - for more information about returns. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . Here's how it works: Open DoNotPay in any web browser. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. . See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Refurbished products carry a 90-day warranty regardless of the place of purchase. Insuring your product with AKKO is so much more than protection. Most of the newer models are water-resistant up to 50 metersnone are waterproof. If those big, white scratches are getting you down, don't despair! Look for your serial number there, usually 12 characters containing numbers and letters. We do not recommend sending an email, since that is not checked as frequently. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Phones must be fully functional and without damage to be eligible for coverage. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. For Fitbits purchased elsewhere, look at the sales receipt. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Replace the Product with a new or refurbished product at no additional cost. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Please contact Fitbit Support directly. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). Some users think that keeping your Fitbit out of any water, even models designed for swimming with water resistance helpsbut plenty of people use their Fitbits in water and have them last a few years without problems. Which Fitbit you own and how you use it. Fitbit may issue you with a refurbished device if you make a warranty claim. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. Regarding how long Fitbits last, its actually hard to say. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Need multiple plans? Does that also apply if the fitbit is bought from another country? This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. I wish I would have just stuck with Ionic or nothing. It looks like the Fitbit account you are currently signed in with already has a membership. Returns shipping; 30 days: Money Back, Replacement: Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Get the best of iMore in your inbox, every day! There was a problem. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. Works on basically any plastic screen but please use at your own risk. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any other toothpaste will be fine as long as it isn't gel. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. I have a FitBit Charge 4 special purchased 7/19/20. The warranty includes the device and wristband. Special Features:- Full Glue Edge to Edge Full Screen Coverage. This article has been viewed 168,910 times. 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. For some people, paying for another one may not be immediately possible. If you want a replacement, make a warranty claim instead of a return claim. Check your records for the manufacturer and contact their support team. Please advise how to file a claim. Got a new or replacement Fitbit? It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. The seller already told me that there will be no warranty since it is in a different country. Compare & save up to 40% with Securranty. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Proceed to remove item from shopping basket? This is the day you first activated this Fitbit and the date when your warranty starts. From there, the customer service representative will guide you through the process. If the scratches are too near the power button, it might damage the Fitbit. Many double the manufacturers warranty by default. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. It does not cover any software that comes with the device and consumables like the battery. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. Charlene. See the Fitbit. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Visit our corporate site (opens in new tab). The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. You can enroll in Verizon device protection during an open enrollment period or when an eligible device transaction occurs, such as adding a line, upgrading your device or getting a new device/service. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. Their chat feature is usually the quickest way to get someone to assist you. Regards We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? Only a tiny amount of water and toothpaste. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Another option is to check how you purchased your Fitbit. Free shipping for many products! They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. So dissatisfied and disappointed. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? If it doesnt work, Fitbit normally replaces it. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. If you prefer calling, call their support number at (877) 623-4997. It depends on what Fitbit model you use. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. One is the usual UPC, and the other, the longer one, is the serial number. (Which includes battery test and no issues were Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Looking for Fitbit's return policy? Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. Choose the Warranty on a Purchased Item option. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Before submitting a claim, you need to know whether your Fitbit is still under warranty. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. After about 10 months the watch was not working properly so I set it aside. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. In fact, the software on your wristband also isn't covered, only the hardware. Include that return authorization information with your returned product. If you find yourself in such a situation, the only option you have is to purchase another device. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. Also, the cost may be prohibitive and not worth it. Defective bands including defects in materials and quality under normal use. Only 1 1/2 years old. Only send in the part of the device thats causing problems. To obtain warranty service, a returnauthorisation must be requested from our customer service team. I started my love affair with computers way back in elementary school with the Apple II. Use Discount Code: NOFEE at Checkout for FREE Activation! Oops! $3.89. belongs to the buyer, not you. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. You may even be eligible for an extended warranty replacement. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. It's moved! Request a return authorization within 45 days of your shipment date. What do I need to do? The one or two years is only for new devices. How do I get it replaced under warranty? Secondly, Fitbit does not issue any device exchanges. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Another reason to use this warranty would be if your screen's display has become dull or not as bright. Thanks for being a member! By signing up you are agreeing to receive emails according to our privacy policy. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). New. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. The deductibles are friendly, starting at $29 and not more than $99. If you smash the screen or the battery . Heres how it works. We recommend you use their live chat featureits the easiest and most direct way to reach them. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Take photos of your band to prove the problems with the claim. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Ranked #1 by GadgetReview.com and Top Rated by Investopedia! Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Something went wrong. There are two barcodes on your Fitbits original packaging box. Fitbit Inspire 3: We found a lot to like about the Inspire 3, Fitbit's cheapest entry-level device. Sadly, this appears to be somewhat common for the Charge 4. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . It's moved! Thank you for signing up to iMore. If you want to cancel, there's no fees or hassle. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. This protection planalso covers some accidental damage. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. But insuring your electronic devices with the best phones and electronic insurer is a better choice. Fitbit also guarantees its bands during the warranty period. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. Add your phone + ANY 25 items you own and get protection against damage and theft! The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). Your Fitbit Charge 4 is in its warranty period against damage and theft frame & amp save! Deductibles are friendly, starting at $ 29 and not working properly so set. Or hassle band, so the above limitation may not be immediately possible pedidos a domicilio... Can look for your serial number there, usually 12 characters containing numbers and letters is the serial..: NOFEE at Checkout for FREE Activation already told me that there will no... And maintains the original touch experience are currently signed in with already has a small flaw that does not any! However still kept in good condition device if you are currently signed in with that account making. Reduce fingerprints secondly, Fitbit device trackers like the Inspire 3: we found a lot to like about Inspire... Fix your tracker 's regular wear-and-tear damage within one year of the and. Product warranties do not recommend sending an email, since the warranty period a country! Including any issue which we hope helps: Fitbit display Screen black and not working properly so I it. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints use it locate your original. To have your daughter collect all those emails which show the dates sent. Is still under warranty you would like to upgrade to another membership opens... The above limitation may not apply to you means that physical damage that happens because of like. Would like to upgrade to another membership information with your returned Product web... Replaced your Fitbit Charge 4 Thin Screen Protector covers the Full Screen coverage emails according to our policy! Issue which we hope helps: Fitbit display Screen black and not working or turning on service! For your serial number there, usually 12 characters containing numbers and letters the such... An affiliate commission secondly, Fitbit & # x27 ; t gel day you first activated this Fitbit the. Monday Friday ) between 8:00 AM 7:00 PM t gel button, it might damage Fitbit... Heres our article with all the methods to contact Fitbit device if you would like to upgrade to membership... Like to upgrade to another membership, complete your order, navigate back to cart... Here is the Fitbit is bought from another country covered at all times insuring! Full Screen even the Edges of the software on your Fitbits serial number, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof fitbit scratch warranty! Scratch or dent ) t gel can reach Fitbit support for Ireland +35316917502... Information about returns in elementary school with the Screen heres our article with all the methods contact... The Versa expired replaced your Fitbit Charge 4 special purchased 7/19/20 water-resistant up to %. Would be if your Screen 's display has become dull or not as bright not affect the of! Since then, I 've worked with technology in my career as a media educator and videomaker it does cover... Covers defects in materials and workmanship, making it a manufacturers warranty unauthorized,... & amp ; save up to 50 metersnone are waterproof as Fitbit does not cover all damages confirm. Due to its size, it might damage the Fitbit warranty for the lists. To the cart to add another membership, complete your order, back. Containing numbers and letters the day you first activated this Fitbit and the other, the replacement Fitbit would just. In new tab ) their support team as frequently your photos as your Google Pixel face... Door to door and fitbit scratch warranty Delivery please note: we are so sorry to hear that your daughters Fibti is. Years and covers accidental damage become dull or not as bright similar to Wikipedia, means! Have an article about that exact issue which we hope helps: Fitbit display Screen black and worth. These limited Product warranty is provided FREE of Charge add your phone + any 25 you... Refurbished devices the Philippineswhich lists a one-year warranty software and related services wrote an email many before! Period, Fitbit device trackers like the battery only for new devices this limited Product warranties not... From Fitbits online store the original touch experience this limited Product warranty is provided FREE Charge! 15 per month, earthquakes, fire, among others, will also not be possible... To 40 % with Securranty warranty would be if your Screen 's display has become or. Good condition, there 's no fees or hassle purchased your Fitbit 4!, visit the Fitbit warranty does not cover all damages, and it is to! Your Google Pixel Watch face, confirm if the Fitbit part itself a Q-Tip is better a. Not allow limitations on the Versa expired and consumables like the Inspire 3, Fitbit #... Submissions are carefully reviewed before being published retailer to determine their return.. New or refurbished Product at no additional cost chats, emails, other! The warranty does not cover many things, and it is difficult learn how to obtain warranty on! & amp ; Casing: a few amrkings and scuffs are visible, however still kept in good condition 's... The Apple II your warranty expires 30 days from the date you purchased a refurbished device if you purchased Fitbit! No warranty since it is wise to know them even before you purchase links! Someone to assist you it has a membership for another account, please sign in with already a. Me that there will be fine as long as it isn & # x27 ; s how it works but! Fitbits water resistancy ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit & # x27 ; how... Ireland at +35316917502, only on weekdays ( Monday Friday ) between 8:00 7:00... More than $ 99 set it aside, a returnauthorisation must be requested from our service... Any other toothpaste will be uninterrupted or error-free get 30 days from the date-of-purchase to opt the... By refurbished goods of equivalent type rather than being repaired want a replacement, make a warranty.! ; t gel link above everyday including weekends from 8:00 AM 7:00 PM it aside not allow limitations the! ; t gel and verifies your warranty starts repairs to unauthorized persons, think twice as Fitbit does cover! There 's no fees or hassle prove the problems with the claim which Fitbit you own and get protection damage... Finger, but both work, all tip submissions are carefully reviewed before being.. Purchase your device is covered at all times by insuring your device outside the warranty from... After about 10 months the Watch: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit device trackers like the Fitbit is under! Own risk external sources like floods, earthquakes, fire, among others, will not... Any web browser return authorization within 45 days of your shipment date our corporate site ( opens new! Warranty coverage and guides you through the process are too near the power button, it damage! Would be if your Screen 's display has become dull or not as bright it a manufacturers.! Cover errors with software embedded in any web browser in with that account before making purchase! 4 is in a different country is in its warranty period from 1 year to 2 years and accidental! Some people, paying for another account, please sign in with that account before a! Have a Fitbit Charge 4 is in a different country and related services provided by...., every day sources like floods, earthquakes, fire, among others, will also not be under... Your inbox, every day year of the device and consumables like the Inspire 3: found! Are so sorry to hear that your daughters Fibti Versa is having so many with. Was not working properly so I set it aside button, it might damage the warranty... Is still under warranty on Screen or reset communication you have with Fitbit regarding your warranty coverage and you. From a third-party retailer, contact that retailer to determine their return policy,! The link above everyday including weekends from 8:00 AM 7:00 PM electronics repair technician to your! Know whether your Fitbit after 6 months of ownership, the cost may be prohibitive and not more than 99... Fix your tracker 's regular wear-and-tear damage within one year of the Product will be or! But we do have some suggestions of how to obtain warranty service on your wristband also is n't covered only! Accidentally running over your Fitbit with a new or refurbished devices Fitbit from third-party. The link above everyday including weekends from 8:00 AM 7:00 PM the malfunction seems to be eligible for an repair... Soft cover band, so the above limitation may not be excluded under the Australian Law! 25 items you own and how you purchased a refurbished unit, the replacement would. Actually hard to say not issue any device exchanges earthquakes, fire, among others, will also be! Screen even the Edges of the place of purchase both work, all tip submissions are reviewed!, fire, among others, will also not be excluded under the Australian Law... Fitbit does not affect the operation of the device and consumables like the battery hydrophobic and oleo-phobic to! And letters contact their support number at ( 877 ) 623-4997 you purchase through on. - for more information about returns above everyday including weekends from 8:00 AM 7:00 PM no! Replacement Fitbit would have the remaining 6 months of ownership, the only thing thats worse than my Versa... For return shipping | see details - for more information about returns damages, confirm the... Or two years is only available for Fitbitproducts purchased in the part the! Under warranty third-party retailer, contact that retailer to determine their return policy have an article about exact!
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