Contact you to discuss the outcome of our investigations. What are the rules about parking near your home? Probably the worst housing association ever. Normally, Id work at the cafe down the street for a few hours, but thats not an option. Verification can help ensure real people write reviews about real companies. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. Draughts coming through windows, mould everywhere and damp which ruins your furniture and they dont care.Rude office staff but lovely maintenance workers.Ill be glad to leave this place. More information about Stage 2 can be found in our Complaints FAQs. The landlord recorded that it offered to consider this through the complaints process at the time but noted that the resident refused this request. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. The landlords records note that the resident raised concern on 16 December 2019 that staff had logged into her bidding account. WebSample. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. L0247 legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well Its a good idea to ask your council if they can help you find a mediator - they might help even if youre not a council tenant. Whilst they are at the property they don't care where they park whether it be in front of driveways or double-parked blocking an already narrow street. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. the staff lie cheat and steal ,they spy on people when there in there room and enter when thay think there not there ,if you dont have a mental health complaint you will be designated one so that a member of staff clan claim a higher wage ,if the health service dosnt believe them thay then use police to arrest you under false allegations so thay can legally denie you accommodation while stealing any and all of your possessions ,all to share a bathroom during a pandemic with a prostitute whose boyfriends try to stab (hiv tattoo) and rape (with a hamer) inocent people he believes he is allowed to bully ,,, i still have to do blood test but im ok. You can be certain that youre talking to the right person at the right time. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. Vehicles can only be parked in designated parking areas. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. It responds to. To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. The rent collection and payment team. complaints within 10 working days at stage one and within 20 working days at stage two. The landlord advised her that social distancing meant this was not possible and signposted her to adult social care for assistance. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. Take 3 minutes to tell us if you found what you needed on our website. Funny how only the employee gets a reply!!! Just raise a case and leave feedback after. Covid case rate ceiling the worst in Scotland following the outbreak. We review our compliance with the Housing Ombudsman Complaint Handling Code annually with of our Complaints Community of Interest Group. lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident. WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. You can also get advice and help from Victim Support via their website or on 0808 168 9111. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. We will deal with the situation sensitively and explain what action can be taken. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. My repairs were eventually done after a two month wait, and very little information as to what was happening. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. These are not incompatible, so long as the adults deal with the noise. I wouldnt bother to pay the prices for the housing! We have adopted the Housing Ombudsmans definition of a complaint. We'll then contact you within five working days to explain how it will be taken forward.We have a complaints policy and procedure that ensures you are fully aware of the way that we will handle complaints. 1000 we pay yearly already. Learn more about Resolver Pro and how to claim your business. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. WR1 3ZQ. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. Your experience can help others make better choices. WebReport a Complaint. Sanctuary Housing Independent Complaints Group - Countrywide Sanctuary. She asked the landlord not to access the account again and it agreed. If you witness fly-tipping anywhere else, you will need toreport it to your local council. It also took reasonable steps to offer support to the resident, in accordance with its ASB procedures and offer. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. Registered Society No. PO Box 152 There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. Some walls are thinner than others. If the perpetrator is a Sanctuary Housing tenant, we will open an antisocial behaviour case and discuss an action plan with you. For example, take a photo of rubbish thats been dumped in your garden. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. We will also advise you how to word your complaint in order to get a swift resolution to your issue. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. In summary, the landlords decision that the residents breach of confidentiality allegations were too old to be considered through the complaints process was appropriate. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. All Rights Reserved. If you cannot resolve your complaint with Sanctuary Housing Association, Resolver enables you to escalate it to the relevant regulatory body the contents of your case file is sent as supporting evidence. We offer a variety of ways for you to be able to make a payment. If you rent from a housing association, you could ask them about finding a mediator. Thank you. The landlord should confirm its intentions in regard to these recommendations to this Service within four weeks of the date of this report. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. The landlord has a two stage complaints procedure but will not raise a complaint where an issue occurred more than six months previously. Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. The landlord wrote to the resident on 13 November 2019 it provided a rent statement and told her that her rent account was effectively 565.77 in arrears. It goes against our guidelines to offer incentives for reviews. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. But for these things to happen, they need to know that their behavior is disruptive. WebDont waste your time. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. We willoffer a range of relevant support and advice to try to resolve your complaint. Worcester, Worcestershire Anyone can read what you share. We know that sometimes things can go wrong. Stevenage Borough council (Housing Association), Epsom and Ewell Housing Association Limited, Sedgemoor District council (Housing Association), English Rural Housing Association Limited, Wolverhampton City council (Housing Association), 2023 Resolver Consumer Online Limited. In this case you canlet us know about the problem onlineor call us on0800 916 1522. This results in missed deliveries of essential supplies and carers stuck outside the building. Look fairly and honestly at the concerns that you have raised. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. We handle all complaints in line with the Housing Ombudsmans complaint handling code. if the resident no longer receives support then their accommodation may be in jeopardy. If you havent managed to solve the problem through the council or speaking to the landlord, contact your nearest Citizens Advice. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as antisocial behaviour. Theres no jargon in our rights guides. Aim to respond to your complaint within 10 working days. The landlord sent a holding response on 9 October 2020 before it issued a stage one complaint response to the resident on 14 October 2020. Signposted her to adult social care for assistance visitors or their pets Code annually with of our investigations handling.. To smaller towns a home, 200 Aldersgate, London, EC1A 4HD people. Association of Citizens Advice Bureaux the Housing Ombudsman complaint handling Code annually with of our complaints Community Interest... Of the National Association of Citizens Advice Bureaux the adults deal with the situation sensitively and explain if are. 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