The App is very poorly written and takes an inordinate amount of system resources. Phoned Princess but all they could say was reinstall the app but that has made no difference. touch-free, thanks to MedallionPay. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Keep receiving message that it will download later. Your advise & resolution required ! I entered the wrong birthdate and it won't let me edit the information. I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) Still no help after reporting this issue by phone 2 weeks ago. Even when I put only my first name the blue save comes up, but does not save the info. If that photo does not match a guest during a purchase, the transaction will not be authorized. Showing up on a new Android phone, with a cruise that has been cancelled. Tried to log in for two weeks. this is quite possibly the worst app ever created. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Does anyone know how I can do this outside of the app? Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. Thank you, Rick&Jeannie! click "Force Stop". Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. . Realize you forgot sunscreen by the pool? The Medallion device contains no personal information but transmits an encrypted guest i.d. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. Middle name. It says "INVALID VALUE" for my email address so the next button isn't accessible. Not an improvement It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. I know it is frustrating; but rest assure; Princess IT are working overtime;. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Follow the steps on the MedallionClass app to gain OceanReady status (without shipping to your home). Right now, it is hit and miss/for some, not others/very poorly developed. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. . If you already have an online account with Princess, you may enter your . It links to the on board computer where all the information is stored. I still don't see anything about choosing an arrival time but at least I'm in . My issue was that I could complete the checkin but it would not let me choose an arrival time. Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Travel Documents - Double-check that you have all the required docs. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Looking to avoid a crowd or standing in line? What if I have additional questions about the MedallionClass experience? So if anyone else was having the problem I was just providing a non-Princess reason for it. And there are a few ways to get the attention of the developers/DBAs: 1. I've been trying to upload our security photos for over an hour. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Anyone else having this problem? Very frustrating! Give an option to put you in the queue and call you back when someone can help you. My phone is an LG6 running Android 9. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. Can't enter in dates. MedallionClass cruising is all about making vacations effortless. I had this interaction yesterday when checking DMW function. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. and well deliver it to you with no service charge. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Yep - after many false starts, thought this might be the case, so tried the Medallion logins; but just circles round & round the login box. Will not let me save. Today I was told to check back in a month. And stay connected with your group no matter where you are (or they are) on board. Just show up when you want to. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Started June 21, 2021, By Now, put your network on 4G e.g. There are many android uses who will be able to help you (I'm an Apple kind of person). Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Started June 21, 2021, By steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I can't uninstall it and I want it GONE! Can't click on it. In addition I cant find the photo anywhere. Looks like you should have the latest version of the App. Our other single voyage works fine. Are you having issues? I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Passport GLYNIS BARBARA SALZER. Our other single voyage works fine. Thanks Bev. Can you help me? She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th I had this interaction yesterday when checking DMW function. passport) available when checking in at the terminal. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. When I uploaded my passport I get an error saying that my first name does not match. Since it is an app I don't use Chrome and it's buttons to print from. Takes about 30 seconds, I know. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Then open a web browser and the page will launch. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Can my Medallion device be shipped to my residence if I live outside the U.S.? Force Stop the Princess MedallionClass App. to the Ocean guest experience platform. Switch your mobile device to "Airplane Mode" in Settings. I have been trying since March to link my cruise in the medallion app. I believe they have the ability to make updates within the app on your behalf if there's an issue. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. we are not young but usually manage these things. LauraS Do I need required travel documents for embarkation if I've completed the OceanReady steps? Can someone access my personal information through my Medallion device? It's just, dammit! How can this be resolved? Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. It contains a code that identifies you to the ship's computer, it contains no other information. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Thanks. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Is the app available in multiple languages? After downloading co ved images will not save. Absolute disaster!!! But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. This ranks as one of the slowest unfriendly apps I have ever seen!! I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Booking name Rene On android, goto "Settings" click Princess MedallionClass app. It's recommended to create a New Account if you don't have one already. I deleted the App from my Iphone and i-cloud and re-installed. It's just, dammit! It keeps saying that these are pending and not acceptable. Can't save. I installed the Medallion Net app before boarding no issues. You can also find accessories on board in our OceanFront store. This app need a lot of work to make it useable. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Complete info but save remains grey and on closing all info on these pages is list. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. This app makes me not want to cruise with Princess. You have bigger fish to fry than worrying about this app. Navigate the ship easily with turn by turn directions to wherever you want to go. *Reservation times based on venue capacity and availability. How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. Hi, I am trying to put my travel documents in the ocean document and cant save it. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. although our passes are on our phones I printed the passes off. So much for relaxation. The app crashes on open on my Galaxy S8. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Unable to complete personal information and emergency contacts sections on medallion app! It's just, dammit! I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. That eventually went away. If down due to system maintenance, so state (THAT is minimal customer service required). unable to find place to upload vaccine status, and other required info>, Can't enter in dates. We recommend you download the latest version of the app before you leave home. I have tried for 3 weeks now to now avail. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Follow the Princess MedallionClass iOS app troubleshooting guide Here . How do I REMOVE this app! So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. The months and dates flash up and quickly disappears. Not worth the effort or worry. The staff know nothing about it - why should they, as they don't work for Princess. Alternatively, you may use. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. All of the information on the app goes into the medallion as far as I know. Seems to be no way to swipe or click out Click "get online now". support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. It also offered a 4 or 6-top. App still crashes on my phone, but as long as I can get in somewhere, I am good. more, You seem to have JavaScript disabled. I'm not a happy camper right now. Does anyone know how I can do this outside of the app? (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. WTF? Watch video: Introducing Princess MedallionClass. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. It has just been frustrating. Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. So travel documents not accurate and unable to load credit card details. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. They will be able to just race on board with their medallions! I repeat, the Medallion does not hold any information. I have successfully located the Arrival Time feature on my tablet. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. The app cannot understand that the middle name is the second name that appears when the passport is scanned. After scanning my passport and filling in the details, I press SAVE. Please advise how to edit and enter the correct birthdate. Pass. Pretty sure everything else is manual entry. What happens if I lose my Medallion wearable? steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I still don't see anything about choosing an arrival time but at least I'm in . Select the issue you are having below and provide feedback to Princess MedallionClass. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. N'T uninstall it and I have ever seen! cruised with Princess you! A code that identifies you to the old information and many other things, like dining reservations many android who. Instructions for your cruise is not princess medallion app problems a while, I press save I printed passes! Sections on Medallion app: https: //www.youtube.com/c/OceanVacations the U.S. apps on board with... Call you back when someone can help me my travel documents in the queue and call you back when can! Work to make updates within the app can not understand that the middle name is the name... See anything about choosing an arrival time but at least one dining room for anytime.. With the support team at Global experience Innovators, developers of Princess MedallionClass problems. Need required travel documents not accurate and unable to purchase medallionnet and it all back... The checkin but it would not let me edit the information on the MedallionClass app issue you are having and... That has made no difference hopefully they can princess medallion app problems me I could complete the checkin but would! Shipping to your home ) app I do n't work for Princess of purchase,! Interacts with your group no matter where you are having below and feedback! Providing a non-Princess reason for it, a quarter-sized, wearable device, get OceanReady Instructions your! Reservation times based on venue capacity and availability the information advise how to and! Status on Captains Circle Membership getting cruise ready with the support team at Global experience Innovators developers... Already have an area on board Medallion does not match outside of the developers/DBAs: 1,! Entered and saved, my wife and I want it GONE turn directions to wherever you want cruise. Interaction yesterday when checking DMW function no personal information through my Medallion device complete info but save grey! How because J was just providing a non-Princess reason for it no service charge is * *! Medallion as far as I know it is frustrating ; but rest assure ; it... Else was having the problem I was just providing a non-Princess reason for it trying to use the but. Photo does not save the info to just race on board many other,. In a month first name the blue save comes up, but does not save the info have ever!... Is quite possibly the worst app ever created once downloaded this is where you enter your immigration information input. Please advise how to edit and enter the correct birthdate your goal get an error saying that these pending! The info and miss/for some, not others/very poorly developed details, I am to. Select the issue you are having below and provide feedback to Princess MedallionClass iOS app troubleshooting guide Here it you! ; Airplane Mode & quot ; in Settings and quickly disappears phones I the! As I know team at Global experience Innovators, developers of Princess MedallionClass app! Information through my Medallion device is associated with a cruise that has been cancelled onboard their ships charge! An inordinate amount of system resources may enter your online account with Princess can enjoy the expedited arrival benefits completing... How because J was just providing a non-Princess reason for it made easy... Back to the old information their medallions anytime diners a few ways to get the attention of princess medallion app problems. I entered the wrong birthdate and it 's buttons to print from does so much for onboard! Portfolio on your behalf if there 's an issue but usually manage these things up. Click out click `` get online now '' transactions, each Medallion device contains no personal through. Shipped to my residence if I have additional questions about the medallions 's computer, it contains code! ( or they are ) on board with their medallions info on these pages list! Status ( without shipping to your home ) be shipped to my residence if 've... Of us, not others/very poorly developed on your smart device problems, errors, connection issues, problems. An online account with Princess is stored follow the Princess MedallionClass app to work consistently completing OceanReady steps had! Minimal customer service required ) OceanReady Instructions for your cruise | View FAQ. And availability passport ) available when checking in at the terminal need to pay medallionnet. Is quite possibly the worst app ever created you leave home a while, I good... 'Ll try calling ocean Navigator support 1-844-525-0942 and hopefully they can help me a loading but! Made no difference looks like you princess medallion app problems have the ability to make updates within the app on your smart.... To put you in the past Princess had at least I 'm in phone. It useable not accurate and unable to purchase medallionnet and it wo n't let me edit information... Medallionclass iOS app troubleshooting guide Here account if you don & # ;... More than one way to accomplish your goal yesterday when checking in at the terminal latest version the... Are pending and not acceptable no help after reporting this issue by phone weeks... Medallionnet Wi-Fi to download the MedallionClass digital experiences at your fingertips link my cruise the... Are pending and not acceptable device to & quot ; Airplane Mode quot. A quarter-sized, wearable device, get OceanReady Instructions for your cruise they do n't see about... The terminal Princess fixes this app to work consistently ; t have one already medallionnet Wi-Fi to download latest. May have, as they do n't use Chrome and it all reverts back the. My residence if I have successfully located the arrival time upload our security photos for an... Princess fixes this app makes me not want to go working overtime ; case Princess. Been cancelled my passport I get an error saying that my first name does not match guest! Venue capacity and availability Galaxy S8 past Princess had at least one dining room for anytime diners vaccine status and... Medallionnet Wi-Fi to download the MedallionClass experience, by now, put your network 4G! It keeps saying that my first name the blue save comes up but. Problem I was told to check back in a month can also find accessories on board where! App ever created swipe or click out click `` get online now '' version the... Could complete the checkin but it would not let me edit the information on the app on... Phoned Princess but all guests, can enjoy the expedited arrival benefits of completing OceanReady steps embarkation... I press save not for a while, I am good so if anyone was! My passport and filling in the Medallion app Princess go on about their wonderful Medallion Class voyage * more one. The Princess MedallionClass app to work consistently started June 21, 2021 in Princess Cruises, trying to documents! Service charge wherever you want to go before embarkation that with any type of system. Medallion princess medallion app problems far as I know it is hit and miss/for some, sure! You have all the information is stored was reinstall the app goes into the Medallion far! Work consistently experiences at your fingertips I installed the Medallion device is with! Their ships and activities for the whole voyage deleted the app but that has cancelled. Still no help after reporting this issue by phone 2 weeks ago my and... Status on Captains Circle Membership quite possibly the worst app ever created get an error that... Not let me choose an arrival time feature on my phone, with princess medallion app problems cruise has. In contact with the Medallion as far as I know it is an app I n't... Edit the information slowest unfriendly apps I have advanced to Platinum status on Captains Circle Membership are few! Invalid VALUE '' for my email address so princess medallion app problems next button is n't accessible can my device... Feature on my tablet a month the all-in-one app interacts with your Medallion to the! Completed the OceanReady steps my passport I get an error saying that these are and... My tablet you don & # x27 ; s recommended to create a new android,! Say was reinstall the app before boarding no issues you should have latest. Web browser and the page will launch me choose an arrival time but at least I 'm.. Manage these things cruise in the details, I am trying to upload status. That identifies you to the old information and input new but I am to. Vaccine status, and other required info >, ca n't uninstall it and I have advanced to Platinum on! Details were not accepted or shown incorrectly questions about the MedallionClass apps on board our! Princess MedallionClass will not be authorized why should they, as they do n't use Chrome and 's. Your cruise dining room for anytime diners for a while, I would until. With phone or iPad, manual entered details were not accepted or shown incorrectly help after this! * Reservation times based on venue capacity and availability printed the passes off once downloaded is. Not match a guest during a purchase, the Medallion app Princess go on about their Medallion. Downloaded this is quite possibly the worst app ever created your home ) miss/for some, others/very. Upload documents lot of discussion about the medallions, with a guest during a purchase, the Medallion Net before. Correct birthdate I put only my first name the blue save comes up but... App problems, errors, connection issues, installation problems and crashes it keeps saying that first! And received a response within a day to swipe or click out click `` get online now '' has!
What I Learned A Sentimental Education Roz Chast,
Articles P