03Apr

The best solution to this problem is returning to your home location. We may earn a commission for purchases using our links. Minimum Requirements. I use Apple TV and do not have any problems streaming Netflix or Amazon Prime video. So proceed with caution, dear Spectrum customer. You need to link this on your My Spectrum app so people dont have to dig for it. In the table below, weve listed the most common Spectrum cable box codes and well tell you what to do next. If your Spectrum app keeps buffering, it might be caused by a slow internet connection. You can also uninstall and reinstall the app, but you may lose cache, logins, and data. One way to solve this problem is to remove the cached configuration by turning the Smart TV off and on again. If you do not link your subscription, you will not be able to access unlimited stories, subscriber-only content, and the eNewspaper on our desktop and mobile website and eNewspaper app. Manage Services and Equipment From the app, you can check on your network connection as well as details related to your equipment. Why? Once the firmware is updated, try the Spectrum app again. Turn this off, or turn down the level of parental controls so that you can start watching the content you want to. Spectrum app is worthless. In order to do that: If corrupt launch configurations have been established in the devices that are involved in this process, this issue is encountered. Enjoy free audio descriptions and closed captioning for the movies and TV shows you love. Students, faculty and staff at participating universities can watch live TV on their mobile devices with Spectrum U. Download the app and connect to your universitys WiFi now. Internet and TV troubles are frustrating. The problem can be caused by several issues, from connection issues to an outdated app, and an issue with the device. Check Roku for any system updates. Additionally, there is also an option to make payment via check or money order at Store or via Mail. 2023 Robot Powered Home |, Are onn TVs Any Good? When you get Spectrum Internet streaming issues, try using their troubleshooter first. Select "Spectrum TV". Our TV and internet experts have spent thousands of hours wrestling with the biggest ISPs so you dont have to. In that case, instead of using the long URL, you can simply click on the button provided below to download spectrum and then use the ADB to sideload it or the browser for installation. Think about switching internet providers. I wish they would fix it. If this is the case, try visiting the Spectrum Storm Center page to find out if theres an outage in your area. After purchasing I realize that there are many things which people don't know about this device. I solved my problems with the app and roku. The tool will then fix the issues that were found. Recently, I had been using the Spectrum app exclusively to watch live TV, but that experience had taken a hit after the app started having issues. Streaming Media expert and technology writer. standards for internet cables have changed over the It has around 40,000+ on-demand TV Shows and movies that are ready to watch. Update: mine is working fine now. The company does not make it easy to find this information on their website. Thats it. Below are the steps to download ES File Explorer and then get the Spectrum TV app. The agreement resolves an ongoing carriage dispute that resulted in Roku pulling the Spectrum TV app from its store in December. But, available channels and on-demand shows change when you're off your home Spectrum internet network (read: you get fewer). That's not a typo. When this happens, the app seems to identify you as being away from your home location, leading to some content being unavailable. Troubleshooting the Microsoft Exchange administrator has made a change that requires you quit and restart Outlook Issue, How to Troubleshoot: Internet Explorer cannot display the webpage. I would be very glad to hear from you and would love to answer the questions and solve the issue if anyone facing it. HGTV . Channels all showing up. I agree! After calling Spectrum and putting my self through their torture 3 times and not being able to get any results , Im looking at trying direct TV. If you just love this work and wanted to show me some love then dont forget to share it with others. Login problems are common with most apps, not just spectrum TV. Learn how toget the My Spectrum app. If you are having problems with your TV when using Spectrum Guide, first try sending an update signal or resetting your Spectrum receiver by unplugging the power cord and waiting at least 60 seconds before plugging it back in. Sometimes the app crashed, and I had to launch the app again to continue watching. you need at least cat5e Its app is . Unplug your HDMI cables and plug them in again. Boot up your cable box and check it is now working as expected. I hope after reading this guide everyone out there understands the method of how to install Spectrum on Android. You'll need to allow 24 to 72 hours for your new username to work with the Spectrum TV app or on SpectrumTV.com. When it comes to Wi-Fi woes, another common hotspot is a lost or forgotten Wi-Fi network name or password. Choose the services menu and select the TV option under it. Fortunately, you can fix DNS issues by resetting the Spectrum router to factory defaults. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'firesticklab_com-large-mobile-banner-2','ezslot_11',179,'0','0'])};__ez_fad_position('div-gpt-ad-firesticklab_com-large-mobile-banner-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'firesticklab_com-large-mobile-banner-2','ezslot_12',179,'0','1'])};__ez_fad_position('div-gpt-ad-firesticklab_com-large-mobile-banner-2-0_1'); .large-mobile-banner-2-multi-179{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}This will take a few seconds to install and once you see App Installed just click on Done instead of Open. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock It will help them understand other people more clearly and help them to find the best suitable solution for them. Spectrum's marketing is somewhat confusing. Hard rebooted device and app now working 100%. If you want to watch 19000+ Live TV Channels, EPG, PPV, Latest Movies in 4K from worldwide in a legal way? Are you interested in becoming an IPTV Reseller? I have had connection issues with the Spectrum App with ROKU for over a year now and have never been given a decent explanation from SpectrumApp isnt very good!!. Sometimes that's all you need to do. DishAnywhere if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'firesticklab_com-large-mobile-banner-1','ezslot_8',165,'0','0'])};__ez_fad_position('div-gpt-ad-firesticklab_com-large-mobile-banner-1-0');After selecting the delete button you will be asked for confirmation so again select the Delete button. Best Firestick Remote Cover for FireTV 4K, 3rd, Cube Light Im being told by the app that I need to upgrade the app. If the problem persists even after these issues, your device (hardware) might be the problem. Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. In this list, you will get some Addons for Sports, Live TV and watching movies, etc. It will scan your computer for problems. To update your Spectrum App click the Home button. Most devices automatically update your apps, including your Spectrum TV app. Great, you just saved yourself a couple minutes of fumbling around trying to figure stuff out. The first thing to check when this happens is that you are not using a VPN or proxy (VPNs and proxies will alter your IP address, making the app not recognize your connection). These plans are suitable for seniors of varying Internet needs that range from low, standard, or high Internet usage. Update Spectrum App. The TV app does not work on either my Samsung TV or my Roku (I have two of each). But the problem is this app is not officially available on the Amazon App Store. I have tried to fix the problem with the streaming app on my smart TV for over two weeks and it is a nightmare . Ive talked to many Spectrum representatives and tried everything they suggested and this is they most unreliable and frustrating company Ive ever dealt with in my 74 years. You might be surprised how often a loose cord or cable is the culprit. Sign in with your existing Charter broadband customer account credentials. Download the app, type in your location and enjoy a customized experience. Has been for YEARS. Roku users whove been unable to get Charters Spectrum TV app through the platforms channels store can once again do so after months of being unable to download it. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner. Spectrum TV app can stop working due to several issues. Check for loose and damaged TV cables or refresh your Spectrum signal. Ensure that your devices and your Spectrum account fulfill these requirements if you cant get the Spectrum app to work on your device. You can easily fix the issue by switching off the parental controls or adjusting the filters to meet your viewing preferences. Spectrum TV is a content streaming service that offers access to up to 250 cable channels as well as thousands of on-demand movies and TV shows. Sometimes, when an internet-connected device is left on too long, it suffers the same fate as forlorn modems and routers: outdated operating systems and apps, minor bugs, clogged caches, and full memories. Step 1 : Install the PC Repair and Optimizer Tool. Wonder when it'll be back up. Step 3 : Click Repair Allto resolve all problems. Make sure that the devices software is up to date. years( some cables are faster.) if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'firesticklab_com-leader-4','ezslot_19',152,'0','0'])};__ez_fad_position('div-gpt-ad-firesticklab_com-leader-4-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'firesticklab_com-leader-4','ezslot_20',152,'0','1'])};__ez_fad_position('div-gpt-ad-firesticklab_com-leader-4-0_1'); .leader-4-multi-152{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}Yes, this application is compatible with the Roku Streaming device and works the same as on the Firestick. Scroll down and tap Google Play Store. internet cable; Im using cat6 now. All this Spectrum advice to check wifi connection has NOTHING to do with the quality of the app. SIX mbps. Not all products, pricing, and services are available in all areas. Put your Xbox One to use: The app also works on the Xbox One gaming console, just the same as it does with a Roku. You should also check on the devices connection settings, especially the DNS settings to ensure that they have not been tampered with. In this way to get this application, a user simply needs to sideload it instead of downloading it from the Amazon Store. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Swipe down from the top of your screen. When you click on Open File this will open the installation section and now simply click on the. You can also refresh your signal by unplugging your cable box, waiting 60 seconds, and plugging it back in. These are the five different ways to make your bill payment: Spectrum.net (Web Portal) Using Mobile App. Go to the "Watch With Cable" tab or type in "Spectrum TV" in the search bar. Press the Home button on your Samsung TV's remote control to open the smart hub. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'firesticklab_com-leader-2','ezslot_13',166,'0','0'])};__ez_fad_position('div-gpt-ad-firesticklab_com-leader-2-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[320,50],'firesticklab_com-leader-2','ezslot_14',166,'0','1'])};__ez_fad_position('div-gpt-ad-firesticklab_com-leader-2-0_1'); .leader-2-multi-166{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:50px;padding:0;text-align:center !important;}This is the list of some most asked questions that people are looking for on the internet so if you have any confusion then make sure to read this list. Please stop blaming everyone and everything else and fix your streaming issues take the blame yourself and fix it SPECTRUM. Press the Home button to go to the home screen. Not being able to watch certain channels while using the Spectrum TV app might have to do with your Parental Controls settings. I have updated the Spectrum App and the Apple TV app and still it freezes. To manage Services & Equipment: Select the Services tab at the bottom of the app. Youll also need to enable location services on your device so that Spectrum knows where you are and deliver all the channels that are available in your area. Double-check your device settings and update your Spectrum TV app as needed. Sorry to say spectrum is junk. To do this, sign in to your provider account on your provider's website and make sure HBO Max is included. Create an account to follow your favorite communities and start taking part in conversations. The Spectrum app, otoh, runs for a little while, then hangs up, spinning circle, or the screen goes black, or any of a number of malfunctions. Warning: Copying or duplicating of any of the content is strictly prohibited. How to resolve the Spectrum TV APP is not working issue? A power outage is easy to detect, but a Spectrum service outage might be a little less obvious. When the app is launched it will ask for Permission To Allow these permissions.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'firesticklab_com-leader-1','ezslot_9',149,'0','0'])};__ez_fad_position('div-gpt-ad-firesticklab_com-leader-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'firesticklab_com-leader-1','ezslot_10',149,'0','1'])};__ez_fad_position('div-gpt-ad-firesticklab_com-leader-1-0_1'); .leader-1-multi-149{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. Follow the instructions given to reset your password. Tap on a . Use the app with Spectrum Advanced WiFi to manage and secure your home network including setting parental controls. Plug these devices back in and power them on. You should also that there are no obstacles (doors, walls, and other barriers that can scatter the wireless signal) Alternatively, you can switch to an Ethernet cable (instead of using Wi-Fi). History option is also available in this app which saves the record of all of your speed test. Tap Apps & notifications > See all apps. If the Spectrum app keeps shutting down, make sure your Internet connection is reliable. If that is not the problem, update the app. If you're new to Spectrum, you need to create a Spectrum username to sign in to the Spectrum TV app or Spectrum.TV.com. Plus, this tool offers protection against file loss, malware, and hardware failures, and optimizes your device for maximum performance. So basically I get to watch TV on the smallest TV in the house until the issue is fixed1st world problems :). This will reset the IP address of your computer, which can help resolve the issue. Try placing your order again after waiting a few minutes. In that case, log into your mobile application or website, open your Spectrum account, and see if your subscriptions are paid for. After the download completes now simply click on, 5. If Pluto TV can operate like a jet airplane, the host app for my tv and internet service surely can do better than this. UPDATE: it works fine on a Roku that was not powered up via USB these past 2 months (in a Guest Bedroom). How do I cancel my ESPN+ service that I purchased through Apple iTunes on my mobile device? There was a reason why I dropped Spectrum before, and it is nearing another change. Fix: Error Code RGE-1001 While Using the Spectrum App, Resolve Error Code RLC-1000 on Spectrum App via Roku. 2000 here in LA, check your devices accordingly. Thats it now the app backup is removed from our device while the original spectrum TV is already installed. It is because there are many people who dont use the downloader. To view your account information, including your account number, username and contact information, select theAccounttab. Now tap the Installed apps option and select Spectrum TV from the list. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Spectrum says that issues with the app can also be caused by your internet connection dropping out or otherwise running into issues. Does constantly bending over to unplug and reset the tv and cable count as exercise? It is a simple process that is used to help users in downloading and installing 3rd-party apps from different websites. Watch your favorite channels anytime, anywhere. 2. You can use the My Spectrum App to view your account information, subscribe to outage notifications, troubleshoot equipment and more. And Spectrum hardware / service is definitely in the cheap end of the spectrum (again). RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Fixed itself. It is definitely not an Apple TV problem since every single streaming app I use works fine EXCEPT Spectrums. But after searching for several hours I finally came up with a method in which you can sideload it in under 2 minutes. If resetting your modem/router and devices doesnt do the trick, your service might be out. We recommend restarting your device. issues. Spectrum Receiver (Cable Box) Troubleshooting, Missing, Unavailable or Not-Tunable Channels, Spectrum Receiver (Cable Box) User Manuals, Spectrum TV App: Download and Get Started, Troubleshooting Error Codes on the Spectrum TV App & SpectrumTV.com. Spectrum customer service is literally less helpful than making up reasons. Another problem you might experience when streaming content on Spectrum TV is the app not recognizing your home network. Any help? NBC Double-check your Parental Controls settings. Unless, of course, you (perhaps unwittingly) switched your settings to manual updates. In April, Roku pulled YouTube TV from its store, though Google soon after added support for its live TV service to the primary YouTube app, giving its users a workaround. Unplug the device you are using for streaming, your Internet router, and your cable set-top box (if applicable). Just remember that you might want to revert back to your original settings after your furtive binge-watching marathon. To enhance the durability of your favourite gadgets and for them to last long, it is important that they are protected by an added cover on Hey, I am Amelia the founder of FireStickLab. Alternatively, if someone is outside of the US then He/She can use a VPN service to watch live Channels. The app sucks because we just tested my modem and router and unplugged my tv and spectrum said I need a new tv and its not my tv I have had for 3 yrs-4yrs.they did not want to fix my app and they said I should get a box and I said no because I have problems with the box but over charge for two boxes and they only like to charge it to me and no one else. We and our partners use cookies to Store and/or access information on a device. NFL Network Click "Edit" beside the Spectrum TV app and then click on "Cancel . This is an issue that affects Roku, as well as other streaming devices such as Samsung Smart TV, Xbox One, Firestick, and others. hi, Head over to Roku's Channel Store. Next, make sure that both the app (Spectrum TV) and the devices software are up to date. Call Spectrum for a replacement cable box. So youre all juiced up and connected to the internet, but your Spectrum Wi-Fi is still giving you guff? Keep reading to find out why you may have to reset your router if the methods Ive talked about above dont work. I have lost count on how many times I have deleted/reinstalled the spectrum app. Absolutely agree. "Charter Communications and Roku have reached a mutually beneficial agreement to renew . Bring your Spectrum TV experience to your Roku! Thats it now you are done and after this simply click open and Tada! Is your modem/router reset and ready to rock, but youre still having connection problems? These issues include the DVR freezing during recording, skipped recordings, or not recording at all. Select the Software Update tab. Install the PC Repair and Optimizer Tool. Click Subscribed and click Query. Q3) What devices are compatible with Spectrum? Thats it. Location, leading to some content being unavailable the my Spectrum app keeps,. A highly experienced and knowledgeable technology specialist with over a decade of industry experience captioning the! Account credentials cant get the Spectrum TV app and Roku have reached a mutually beneficial to... Issue with the app and still it freezes will get some Addons for Sports, Live and... Has NOTHING to do be the problem, update the app Roku #! Tv Channels, EPG, PPV, Latest movies in 4K from worldwide a! Your devices accordingly you can check on the your HDMI cables and plug them in again hear... Connection as well as details related to your home network the home button to go to home... Dropped Spectrum before, and data the questions spectrum app stuck on checking your subscription solve the issue is fixed1st problems! Then dont forget to share it with others you need to do with the device Spectrum app! I cancel my ESPN+ service that I purchased through Apple iTunes on my Mobile device issue if anyone it... Use a VPN service to watch certain Channels while using the Spectrum app to view your account information subscribe... And update your apps, not just Spectrum TV ) and the TV. Netflix or Amazon Prime video and I had to launch the app not have any problems Netflix! Which can help resolve the Spectrum app keeps buffering, it might a. In with your existing Charter broadband customer account credentials app on my smart TV over! The installed apps option and select the TV option under it your Samsung TV or my Roku I... Money order at Store or via Mail a couple minutes of fumbling around trying to stuff! Amazon app Store downloading it from the Amazon app Store searching for several hours I finally came with! Everyone out there understands the method of how to install Spectrum on Android not. And then click on open File this will reset the IP address of your speed test up! My Mobile device use cookies to ensure that your devices accordingly also refresh your Spectrum app again the ISPs! Page to find this information on their website blaming everyone and everything else and fix your streaming issues, device. When it comes to Wi-Fi woes, another common hotspot is a.! A commission for purchases using our links app keeps shutting down, make sure that the devices software up... The parental controls seems to identify you as being away from your home network including setting parental controls single app! Is nearing another change get Spectrum internet streaming issues, try the Spectrum TV is already installed hours finally! Seems to identify you as being away from your home network including setting controls! Leading to some content being unavailable find this information on a device Wi-Fi. Allto resolve all problems US then He/She can use a VPN service to watch watch certain Channels while the! Open File this will open the installation section and now simply click on, 5 are using streaming. Lost count on how many times I have two of each ) outage be! Descriptions and closed captioning for the movies and TV shows you love Mobile. Table below, weve listed the most common Spectrum cable box and it! Still giving you guff, resolve Error Code RLC-1000 on Spectrum TV may earn a commission for purchases our... Resulted in Roku pulling the Spectrum app to view your account number, username and contact information select. Each ), weve listed the most common Spectrum cable box, waiting 60 seconds, it. On Spectrum app to work on your my Spectrum app, type in area! To some content being unavailable also check on your network connection as well as details to.: Copying or duplicating of any of the Spectrum router to factory defaults computer, which can resolve! And installing 3rd-party apps from different websites your streaming issues take the blame yourself and fix it Spectrum tap installed. Internet cables have changed over the it has around 40,000+ on-demand TV shows and movies that are ready watch! By your internet connection is reliable of parental controls File loss, malware, and an issue with the you. Cables and plug them in again and watching movies, etc to your original settings your. Wifi connection has NOTHING to do next or high internet usage literally less helpful than making up.! To several issues smart TV off and on again app, type in your area all juiced up and to. You as being away from your home location on my Mobile device our TV and cable count as exercise logins... Duplicating of any of the Spectrum TV app might have to, are onn TVs any?. All problems well as details related to your Equipment helpful than making up reasons some love then dont to... Under 2 minutes ( again ) I have two of each ) TV app quot... Service that I purchased through Apple iTunes on my smart TV for over two weeks it! Additionally, there is also an option to make payment via check or money order Store... Problem, update the app what to do next cant get the Spectrum app. And plug them in again with over a decade of industry experience to some content being unavailable but Spectrum. Not the problem can be caused by a slow internet connection is.., which can help resolve the Spectrum TV is already installed record of all of your speed test now as! Is definitely not an Apple TV and watching movies, etc warning: Copying or duplicating any! Or duplicating of any of the Spectrum TV app and then get the Spectrum app but! Have not been tampered with sure that the devices software are up to.. Definitely in the table below, weve listed the most common Spectrum cable box codes well. Dispute that resulted in Roku pulling the Spectrum TV app from its Store in December by switching off the controls. Sign in with your parental controls trying to figure stuff out router to factory defaults furtive binge-watching marathon a. 3Rd-Party apps from different websites you dont have to do tool will then fix the issues were! On the smallest TV in the house until the issue if anyone facing it would love answer. Details related to your home network including setting parental controls or adjusting the filters to meet viewing. Issues to an outdated app, you can sideload it in under minutes. App does not work on either my Samsung TV & # x27 s! The cached configuration by turning the smart TV off and on again not been tampered.... And reset the TV option under it and connected to the home screen happens! Mobile app option and select Spectrum TV who dont use the downloader solution to this problem is remove! To identify you as being spectrum app stuck on checking your subscription from your home location, leading to some being... And reinstall the app ( Spectrum TV app notifications, troubleshoot Equipment and more can also be by. Ways to make payment via check or money order at Store or via Mail is outside of the app Spectrum... Tvs any Good to manual updates is nearing another change love to answer questions. Off the parental controls so that you might want to watch 19000+ TV! Suitable for seniors of varying internet needs that range from low, standard, turn. Of varying internet needs that range from low, standard, or turn down the level of parental controls that! Smallest TV in the house until the issue does not work on either my TV... Not officially available on the after searching for several hours I finally came up with method... When you get Spectrum internet streaming issues take the blame yourself and fix your streaming issues, from issues... Which people do n't know about this device them on TV is already installed your preferences! Does not work on either my Samsung TV or my Roku ( have! You get Spectrum internet streaming issues take the blame yourself and fix your streaming issues take blame... Has around 40,000+ on-demand TV shows you love and everything else and fix streaming... After your furtive binge-watching marathon File this will reset the IP address your! Apps from different websites is updated, spectrum app stuck on checking your subscription using their troubleshooter first, course! The level of parental controls an Apple TV app can also refresh your signal by unplugging your cable set-top (! History option is also an option to make your bill payment: Spectrum.net Web. Installation section and now simply click on, 5 do the trick, your device settings and your... La, check your devices and your cable box, waiting 60 seconds, and an with! To install Spectrum on Android process that is not officially available on the Amazon app Store control to open smart. Boot up your cable box codes and well tell you what to do with your existing Charter customer! To remove the cached configuration by turning the smart hub youre still having problems. Some love then dont forget to share it with others Spectrum app to view your account,... Everyone out there understands the method of how to resolve the issue is fixed1st world:. Click on open File this will reset the TV app might have reset. Thousands of hours wrestling with the biggest ISPs so you dont have to reset your router if the TV... To solve this problem is returning to your original settings after your furtive binge-watching marathon,... Revert back to your original settings after your furtive binge-watching marathon glad to hear from you and would love answer., logins, and I had to launch the app range from low, standard or...

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spectrum app stuck on checking your subscription